5 Latour Ave # 1600
Plattsburgh, NY 12901
United States
E-mail
hello@nasoneb.com
Toll free
1-866-960-9833
Fax
1-866-565-1893
FAQs
As our mission to provide a great customer experience, we strive to ship orders received between 11am the previous business day and 11am the current business day, same day.
If you need to change your order, please email hello@nasoneb.com or call 866-960-9833 as soon as you decide to change your order and the NasoNeb® team will be happy to help!
Once you’ve received an email with shipping confirmation and a tracking number, you can visit the FedEx website to check the shipping status of your order. Simply type in your tracking number and you should be able to see your order’s journey.
If you’ve placed an order via our website or Amazon, we will automatically send you confirmation after placing your order.
If you’ve placed an order via email or phone, we will send you a confirmation email once we’ve processed your order.
In the event, that you don’t receive a confirmation for your order, please reach out to us at hello@nasoneb.com and we’ll be happy to assist you!
If you've placed an order via phone, email or the website, please email hello@nasoneb.com. You can also send us a message via our Facebook Page at NasoNeb® System or call us at 866-960-9833.
If you've placed an order via Amazon, please submit your request via Amazon.
The NasoNeb® team are strong advocates for a great customer experience! That being said we also deal with high volumes of orders and inquiries, on a daily basis. So, we please ask that you give us at least 24hrs in order to get back to you via email or a phone call.
Currently, the NasoNeb® System Compressor holds a 365 day warranty against any defects on the material or function of the device from the day it was purchased.
The System Cup and Tubing hold a 3 month warranty against any defects on the material or function of the item(s) from the date of purchase
For more information on this, check out our Terms of Sale Policy found on the footer of our site or email us at hello@nasoneb.com for further inquiries.
At the moment, all products purchased from our website are subject to a 30-day return policy.
For irrigation or cleansing, fill the cup with saline or NasoNeb® Moisturizing Nasal Solution halfway to the first line on the bottom of the cup
For medicine delivery, place half the medicine into the cup
Put the cup insert into the cup and place the cup assembly into one nostril, aim it straight in or slightly away from the septum (the middle of your nose that divides your nostrils)
Turn the compressor on
Turn off the compressor when empty
Repeat above steps for the other nostril
Each session with the System can be as quick as 30 – 60 seconds for each nostril. This depends on you and how much solution you add to your NasoNeb® cup before starting your session. You’ll know when a session is over, as there won’t be any liquid left in the cup.
Be sure to follow amounts guidelines provided by your Physician for medications or enclosed with our moisturizing saline solution instructions.
You may need to tilt your head more or less to find the best angle for your nose
You may need to adjust the location of the tip forward or backward to find the best location for medication delivery
Stopping after the first few seconds to blow your nose may improve delivery
