NasoNeb Sinus Therapy System

NasoNeb, Inc. Policies

Sites covered by this Privacy Statement

This Privacy Statement applies to all NasoNeb-owned websites and domains and the websites and domains of our wholly owned subsidiaries ("NN website"), except that a privacy policy or statement posted on NasoNeb websites specific to a particular NasoNeb program or service will apply instead of this Privacy Statement.

The NasoNeb (MI) website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the NN website. NasoNeb does not control those sites or their privacy practices, which may differ from NasoNeb's practices. We do not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the NasoNeb Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information.

Shipping Policy

Orders received by US-based customers are typically shipped within 24 hours or on the next business day of receipt of the order if the product is in stock. We ship only within the United States of America due to restrictions on regulated healthcare products in various countries. Please go to to view local distributors in your country. For direct-to-consumer retail purchases, we offer free FEDEX ground shipping within the continental USA. FEDEX Ground estimates 1-4 days, depending on the distance you are located from our office in Medina, OH. If you live in HI or AK, an extra shipping fee may be charged to your account. We will notify you if this is the case. In this instance, shipping charges will be based on weight and dimensions. If you would like expedited shipping on your order, please contact us at 1-866-960-9833 or 330-247-0921. Shipping and Handling fees are applied to wholesale sales.

Packages do not ship from Our Distribution Center on the following days:

•   New Year's Eve and New Year's Day
•   Good Friday
•   Memorial Day
•   4th of July
•   Labor Day
•   Columbus Day
•   Thanksgiving
•   Christmas Eve and Christmas Day
•   Saturdays and Sundays

Other days as occasionally determined around other holidays.

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Return Policy

If you are a retail customer purchasing from our web store or over the phone, you may return new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Filters cannot be returned. Opened product cannot be returned without prior authorization. Due to the nature of the NasoNeb and risk of spreading infection, products with opened Supply Tubing or Handheld Device cannot be returned for a refund. They may be returned for warranty claims.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Wholesale customers only, please refer to the appropriate price list for your region.

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Collection of personal information

To serve you better and understand your needs and interests, NasoNeb collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, request information, subscribe to marketing or support materials, register yourself or your NasoNeb products, enter contests or participate in surveys, or apply for a job at NasoNeb, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and e-mail address; financial information such as your credit references; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data.

In addition to the information you provide, NasoNeb may also collect information during your visit to an NN website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at an NN website. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with NN websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. NasoNeb may also use some of these Automatic Data Collection Tools in connection with certain e-mails sent from NasoNeb and therefore may collect information using these tools when you open the e-mail or click on a link contained in the e-mail. We do not accept credit cards.

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How we use your information

The information NasoNeb collects to understand your needs and interests helps NasoNeb deliver a consistent and personalized experience. For example, NasoNeb may use your information to assist you in completing a transaction or order; communicate with you about products and services; provide service and support; update you on new services and benefits; provide personalized promotional offers; select content to be communicated to you; personalize some NN websites; allow you to participate in contests and surveys; and contact you for market research regarding NasoNeb products or services. We will give you the opportunity to choose your privacy preferences regarding the communications we send (see Your choices and selecting your privacy preferences).

The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial or they have submitted an online testimonial on a 'public domain'.

How we share your information

NasoNeb will not sell, rent or lease your personal information to others except as described in this Statement. NasoNeb shares personal information with service providers and suppliers to deliver complete products. These providers and suppliers include, for example, shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of NasoNeb and may not use it for any purpose other than to carry out the services they are performing for NasoNeb.

Except as described in this Statement, NasoNeb will not share the personal information you provide to NasoNeb with non-NasoNeb third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of NasoNeb or its subsidiaries; or (iv) protect the personal safety of NasoNeb employees and third parties on NasoNeb property.

Circumstances may arise where, whether for strategic or other business reasons, NasoNeb decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is NasoNeb's practice to seek appropriate protection for information in these types of transactions.

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Children's privacy

NasoNeb does not knowingly collect information from children under the age of 18 and does not target its websites to children under 18. We encourage parents and guardians to take an active role in their children's online activities and interests.

Your choices and selecting your privacy preferences

NasoNeb gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive NasoNeb general communications. We give you a choice regarding delivery of NasoNeb general communications by postal mail, e-mail and telephone. You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.

The e-mail communications that you receive from NasoNeb will be provided in accordance with this statement. Some e-mail communications may utilize automatic data collection tools.

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NasoNeb general communications

NasoNeb general communications provide information about products, services, and/or support. This may include new product information, special offers, or invitations to participate in market research.

You may opt out of receiving these general communications by using one of the following methods:
Select the e-mail "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each communication.

Write to the NasoNeb Privacy Office at 1133 Medina Rd. STE 500; Medina, OH 44256 USA. Be sure to provide your name, e-mail and postal address, and specific relevant information about your privacy preferences.

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Access to and accuracy of your information

NasoNeb strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. NasoNeb provides individuals with reasonable access to personal information that they provided to NasoNeb and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to NasoNeb you can return to the Web page where you originally submitted your data and follow the instructions on that Web page or contact the NasoNeb Privacy Office at 1133 Medina Rd. STE 500; Medina, OH 44256 USA.

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Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

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Keeping your personal information secure

NasoNeb takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, NasoNeb utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect. We do not collect sensitive financial information electronically over the web.

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Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


This Web site contains links to other web sites. These links are to pharmacies, companies or organizations we believe you may have an interest in. NasoNeb is not responsible for the content of any other site or for ongoing review of other sites. Please be mindful of this as you link to other sites.

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Changes to this statement

If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement, we may also notify you by other means, such as sending an e-mail or posting a notice on our home page. This statement was last updated on 09 April /2018.

Contacting us

We value your opinions. If you have comments or questions about our privacy statement, please send them to the NasoNeb Privacy Office at 1133 Medina Rd. STE 500; Medina, OH 44256 USA

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Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms of Use

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

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Feel Better. Breathe Better® with NasoNeb.

All NasoNeb Products are
FSA and HSA eligible.

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NasoNeb, Inc.
1133 Medina Rd. STE 500
Medina, OH 44256
Fax: 1-866-565-1893
Toll Free: 1-866-960-9833